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Monday, June 24 • 4:40pm - 5:15pm
Establishing a Culture of Continuous Improvement in Your Service Organization

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Establishing a Culture of Continuous Improvement in Your Service Organization

Even if your IT and support staff are well versed in agility and cloud technologies, it can be an uphill battle to establish a DevOps style culture — one where continuous improvement of both products and service delivery is expected and respected and all departments work together throughout a client or service engagement. As a service-oriented provider of cloud and data center technology, Green House Data sought to create more of a culture of innovation and continuous improvement, from our helpdesk on to our product development and cloud service teams. Learn how the Chief Executive team helped guide managers and staff towards this goal with metrics to measure progress, staff hiring or realignment, and new technologies and certifications.

Speakers
avatar for Thomas Burns

Thomas Burns

CTO, Green House Data
Thomas Burns is the CTO at Green House Data, bringing an extensive business development background in sales operations and strategy as well as technical skills from a lengthy career in the industry. Before joining Green House Data, Thomas served as Senior Program Consultant at Systemation... Read More →



Monday June 24, 2019 4:40pm - 5:15pm
08 Big Data | Analytics Room 212