CloudEXPO 2019

Ultra-Modern Major Incident Management

Alerting platforms brought notifications into the modern age. Push messages, voice calls, and extensive on-call scheduling features have reduced the Mean Time to Engage, Escalate, and Resolve. This was Modern Incident Management. But in this day of ChatOps, remote workers, and global development teams, the paradigm must shift again. With multiple ticketing systems, chat tools, status pages, and data sources – even within the same organization! – you need to collaborate and inform across teams more than ever.

Sure this can be achieved with copy-pasting and chair swiveling; but why burn valuable time that could be better spent actually troubleshooting the issue? You need a way to connect your tools quickly and easily, without hand-coding every trigger and response to keep your services available for customers. For these reasons and more, we launched xMatters Flow Designer. Watch as we use Flow Designer to build a new Ultra-Modern Incident Workflow for Splunk Alerts that involves Slack, Jira, and Jenkins. We’ll use the drag, drop and connect actions to reduce developer workload and resolve an incident before it can affect customers.
​​​​