IT leaders must shift their mindset from individual processes and workflows automation to holistic mindset where automation becomes the core and integral component of organization. Organizations must develop knowledge-based automation technology and services providing AI driven cognitive operations. Cognitive systems need to synthesize vast amounts of data to generate powerful insights and connections as these cognitive technologies are expected to increasingly drive automation. Intelligent automation systems detect and produce vast amounts of information and can automate entire process workflows, learning and adapting as they go.